“When mom insisted on staying in Michigan when she needed a nursing home, I was concerned about the distance and my ability to check in on her. Her memory is beginning to fade and I was worried about the care that she was receiving. I used the Care Audit benefit to have a third-party health care professional visit mom and provide the family with an assessment of her well-being, social and mental status. We feel a lot better knowing that mom is doing well and the facility is properly caring for her needs.”